How Piperspin Casino Handles Player Data

When a player registers with Piperspin Casino, we collect the information needed to open and run the account: full name, date of birth, address, email, phone number, and payment details matching the method used to fund the account. This data supports identity checks, fraud prevention, and compliance with anti-money-laundering requirements tied to our licence.

Verification documents we may request

Depending on account activity, we may ask for a valid government ID (passport, national ID, or driver's licence), a proof of address dated within the last six months, and proof of the payment method used. Documents must be in Latin or Cyrillic script; otherwise a live video call via Skype or Zoom with the document shown on camera is required. A phone call to the registered number may also be requested before a cashout clears. Players must submit any requested documents within 15 days of our request, and completing this step correctly at sign-up helps avoid delays later.

We apply a three-tiered, risk-based due diligence framework, moving from Simplified Due Diligence through Customer Due Diligence to Enhanced Due Diligence depending on account activity and risk level.

• Simplified Due Diligence — applied to lower-risk accounts with limited deposit or withdrawal activity.
• Customer Due Diligence — standard checks, including the ID, address, and payment proof described above.
• Enhanced Due Diligence — extra checks, including video calls or phone verification, for higher-risk or higher-value accounts.
• Dormant accounts — an account inactive for 12 consecutive months incurs a £10 monthly administrative fee (or the remaining balance if lower) until reactivated or the balance reaches zero.
• Self-exclusion — configurable for a definite period of 3 months to 5 years, with a 24-hour cool-off for early cancellation, or an indefinite period with a 7-day waiting period to reopen.

Why We Collect and Retain This Information

Payment account details must match the registered player's name, as third-party payment instruments are strictly forbidden under our banking rules. This check also underpins the deposit turnover requirement, where deposits must be wagered at least 3x before a withdrawal can be requested, as outlined further under payment methods.

Our arbitration and data-handling practices are governed by the laws of Anjouan, and any disputes fall under the exclusive jurisdiction of Anjouan courts, consistent with the authority named under our licence. Account credentials used for signing in are also covered by these checks, and players who lose access can recover an account through the standard reset process rather than sharing login details with anyone else.

We retain verification records for as long as needed to meet these compliance obligations and to support any ongoing dispute, withdrawal, or dormant-account process described above.